Shipping Policy
Shipping Policy – QelVuo™ 🚚
At QelVuo™, we work to deliver your decorative items safely and within a reasonable timeframe. From the moment your order is placed to its arrival at your doorstep, we aim to keep the process clear, dependable, and easy to understand.
Each item is carefully inspected and securely packaged before shipment to help ensure it arrives in excellent condition—ready to enhance your space.
How We Handle Fulfillment 📦
To balance efficiency and cost, QelVuo™ partners with reliable suppliers and distribution facilities.
This approach allows us to:
• Maintain consistent product quality
• Keep shipping costs reasonable
• Reduce unnecessary packaging and storage waste
• Improve delivery speed and efficiency
1. Order Processing & Shipping Fees
Processing Time
Orders are generally prepared and dispatched within 2–5 business days, including verification, packing, and inspection.
During peak seasons or promotional periods, processing may take up to 6 business days.
Shipping Fee
A flat shipping charge of $6.99 per order applies within supported regions.
2. Estimated Delivery Time ⏱️
Delivery timelines depend on the destination:
• United States: approximately 8–14 business days
• Canada / United Kingdom / Australia: approximately 10–16 business days
• Other international destinations: approximately 14–21 business days
Please note these are estimates and may vary due to carrier operations, customs processing, or local delivery conditions.
3. Order Tracking 🔍
Once your order has shipped, you will receive a confirmation email with tracking details.
Please note:
• Tracking updates may take 1–3 business days to appear
• Delays in updates do not necessarily mean the package is lost
4. International Shipping & Customs 🌍
For orders shipped outside the United States:
• Shipments may be processed under DDU (Delivered Duty Unpaid) terms
• Import duties or taxes may be required by your country
• Customs procedures may occasionally extend delivery times
Policies and fees vary by location.
5. Order Changes or Cancellation
To ensure fast processing, orders begin preparation shortly after being placed.
If you need to make changes or cancel your order, please contact us within 12 hours:
📧 info@thegardener.com
Once processing has started, updates or cancellations may no longer be possible.
6. Lost or Damaged Deliveries
Damaged Packages 📦
If your order arrives damaged, please contact us within 72 hours and include photos of:
• The item received
• The outer packaging
After review, we will determine an appropriate resolution, such as a replacement.
Lost Shipments
If a package is confirmed lost in transit, we will arrange a replacement after verification.
Contact Information
If you have any questions about shipping, delivery times, or your order status, please contact us:
📧 Email: service@qelvuo.com
At QelVuo™, we are committed to delivering your décor items with care and reliability—helping you enjoy a smooth shopping experience while bringing style and personality into your home. 🌿🏡✨