Return & Refund Policy

Return & Refund Policy – QelVuo™ 🔄

At QelVuo™, we want you to feel at ease when purchasing our decorative products. If your order doesn’t meet your expectations, our return and refund policy is designed to provide a clear and straightforward solution.

1. Return Eligibility

You may submit a return request within 30 days of receiving your order, provided that:

• The item is unused and in its original condition
• All packaging, accessories, and included parts are intact
• A valid proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these conditions may not qualify for a refund.

2. How to Start a Return

To request a return, please contact our support team:

📧 Email: info@thegardener.com

After your request is reviewed and approved, we will provide:

• Clear instructions for returning your item
• The correct return shipping address
• A return label if applicable

⚠️ Returns sent without prior approval may not be accepted.

3. Damaged or Incorrect Items 📦

Please inspect your order upon delivery.

If your item arrives damaged, defective, or not as expected, contact us within 72 hours and include photos of:

• The product received
• The outer packaging
• The shipping label

After review, we will determine an appropriate resolution, such as a replacement or refund.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, altered, or modified
• Custom or personalized décor items
• Gift cards
• Clearance or final-sale products

If you are unsure about eligibility, please contact us before returning the item.

5. Exchanges

If you would like to exchange an item:

• Contact us to obtain return authorization
• Return the original item following provided instructions
• Place a new order for the replacement item

This process helps ensure quicker handling and availability.

6. EU Customer Cancellation Rights 🌍

Customers in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This policy is offered in addition to our standard 30-day return window.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Processing may take up to 10 business days, depending on your payment provider

If your refund has not appeared after 15 business days, please contact us.

8. Return Shipping Address

The correct return address and shipping instructions will be provided after your return request has been approved.

Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: service@qelvuo.com

At QelVuo™, we aim to make the return process simple, fair, and easy to follow—so you can shop with confidence while enjoying décor that brings character and charm into your home. 🌿🏡✨